Schmid Transporte

I strongly advise against working with Benjamin Schmid Logistik and Moveras Umzugslogistik. These companies fail to pay for transportation services and owe large sums of money to both drivers and clients. They are unreliable and have shown a clear pattern of non-payment.

Legal action has already been taken, and the companies have been reported to the police and other relevant authorities.

Be very cautious when dealing with them – I do not recommend any cooperation.

Move size: 4 Bedroom Home Service cost: $36000

Appointment 9 am arranged .. Nobody came .. Company cannot be reached by phone.
At 10:30 am finally contact with Mr. Schmid received. Mr. Schmid has informed us that due to a technical defect, the move could only start after 12 noon. Both Mr. Schmid and we have therefore postponed the move to the next day 9 a.m. due to the early darkness. The same situation the next day. 9 o'clock no one there to reach the employee's cell phone number. Mr. Schmid and the office neither. At 10:30 a.m., an employee with a Polish number reports that the arrival will not be until 12 p.m. at the earliest.

In addition, the no-parking signs ordered were not put up.

-> THEREFORE LEAVED BY THE MOVING COMPANY !!
-> CONSEQUENCE: Withdrawal from the contract due to non-performance and hired another helpful company.
-> The company should be avoided, more than dubious ..

Service cost: €950

Schmidtransporte, never again !!
The employees, almost all of whom do not speak German, were very nice and hard-working. The disadvantage here is the lack of specialist knowledge. If an accompanying dispatcher had been there (and not just for a short visit), it would certainly have been an advantage. Unfortunately, many things didn't work out right from the start. The main problem with this company is poor communication.
1. The boss promised me 80 used cardboard boxes. Even after a query it was said "will be delivered on Thursday", the next time we asked (to be on the safe side) it said "we don't have any used boxes, who did you talk to?" Small notes on the respective customer would be advantageous.
2. The pre-paid reservation of the no-parking zone and the bubble wrap were not reserved or delivered. Despite multiple inquiries (by telephone and in writing), it was said - "Everything works, we bring it with us and will be reserved." Both did not work. I had to call and write several times (with multiple contacting the accounting and head office and multiple inquiries about my bank details, although I had sent them along with all written contacts - nerve). After almost 4 weeks, I finally got the money back for the reservation. I'm still waiting for the money from the bubble wrap.
3. My partner wanted to move from Copenhagen to Berlin (into the common apartment), Schmidumzüge also sent him an offer. My partner then announced in writing and by telephone that he had decided on another company. As if you hadn't noticed all of this, I was also written to again whether he wanted to move with Schmidumzüge.
4. But the most outrageous thing was the following: since not everything came with us on the day of the move, the rest should be transported the next day. 11:00 a.m. was set for this. On request I was informed 35 minutes later that the ADAC was just there and that it would take 15 minutes. would drive off. At 1:02 p.m. I asked again. "Are on the way, according to GPS 12 km". In between, repeated telephone inquiries, also in the headquarters. After 4 hours of waiting, I was fed up and drove to the new apartment. Before that I would be put off again and again ("..we'll be there soon .." etc.). At 6 p.m. I received a call that they would come now. When everything was in the van, I said goodbye, we stayed so that we would meet at the new address immediately. When I got there, my partner informed me that the dispatcher had called and said that the temporary staff had not seen me and would only carry the rest of the things up on Monday. Do I have to say something else? .

Service cost: €750

In short, the move from Ireland to Germany was one big catastrophe.

The contractually guaranteed moving vehicles were not on site, only small, undersized vans.

As a result, the vehicles were overloaded.

We even had to leave house belongings in Ireland.

The vehicles were then shut down in Germany by the police due to overloading.

The removal goods were then "reloaded" to other vans by Romanian subcontractors after 1 1/2 days.

At the destination, our removal goods arrived with the quality of a bulky waste collection (see photos).

Total loss of furniture!

The first van that was not stopped by the police even had to be unloaded by us because there were no packers at the destination on the first day.

Our backs (and those of the 70 year old parents) said hello for the next week.

The Romanian van owners blackmailed us for € 600 cash on arrival, otherwise they would not have unloaded our removal goods.

Accessibility and communication with Schmid Umzüge during the entire move was poor or even non-existent.

Now we are faced with a costly insured event (insurance does not want to pay because the company has passed the order on to subcontractors), which also costs us a lot of extra work to make the move.

Our conclusion: one big catastrophe. No recommendation.

Service cost: €4800

!! The company is now insolvent !!
AZ 35 IN 13/17 AG Potsdam

I can only warn everyone strongly against moving with this company.
Our move in August 2016 from Hamburg to Upper Bavaria was pure
Catastrophe ! The moving van ordered and confirmed in writing
(Furniture suitcase with furniture lift) were not there, instead two
Polish tarpaulin sprinters (not at all suitable for moving furniture
!!) provided until you finally get around midnight
Realized that there was not enough space on the vehicles and you
needed a third Polish tarpaulin sprinter. Our removal goods
was finally loaded at 01:30 in the night and should be on
Arrive in Bavaria the next day in the morning. The vehicles
were also there on Monday morning and the first thing we were
forced to the full amount of the agreed freight rate in advance
otherwise you would not have started unloading. It
It turned out very quickly that our furniture was being transported
suffered various damage and the remaining damage to the house
were caused during the unloading and reassembly of our furniture.
Even so, I documented all damage and the subcontractor from
Schmid had acknowledged the damage for me (on the CMR waybills)
we wait until today for an appropriate compensation. The owner
can always be denied if you try to over the phone
reach and his employees put the responsibility on the
employed subcontractor. Our damage to our furniture and to our house is far higher than the transport price !! We can only warn you urgently - stay away from this company! Note: Not recommended !!
It's a shame that such companies still manage to get innocent customers
to pull the money out of the pocket to then be considered the innocence of
Land to spend. The contribution can be shared to warn as many consumers as possible !!

Service cost: €1800

This is what my move looks like to this day ... WITHOUT any feedback from Schmid Transporte. A call afterwards from my side, at the company. All employees who I got on the phone at all say yes, we will take care of it and NOTHING happens.

eMail to Schmid Transporte - Potsdam.

1. Delay in delivery by 3 days or 7 days!
Unloading was no more than October 25, 2016 according to the contract,
- I was not contacted once from your side to get an exact time. After constant inquiries on my part, the date was postponed 3 times.
For every appointment (Monday, October 24th, Tuesday, October 25th, Friday, October 28th and Saturday, October 29th, 2016), I ordered extra professional movers and friends.
On the day of the date promised by email (from October 24th, 2016) on October 29th, 2016 delivery in the afternoon, I was left with all the moving helpers I had organized and no move arrived. I was not contacted by your company by phone or email and your company was not available. if the doorbell rings for a long time, an announcement comes: "This extension does not exist" !!
Since then I have been unsure where my move is and worried about my belongings and whether they will even arrive. On Monday, October 31, 2016 the doorbell rang at 8am, a Ukrainian driver without a movers was standing in front of my door and communicated with the Google translator.

2. Breach of contract
- An EXTRA of 252.10 € was charged in my contract because of the multi-cubic capacity and the chief secretary promised me an outside staircase because of the bulky sofa.
- I have a witness on this phone call because the phone call took place on loudspeaker.
- I was promised two movers and a driver!
- A driver came from the Ukraine who spoke neither German, English, Spanish, only broken Polish and Russian.
- I was given an amount of 115 € for furniture assembly, with a de-and re-assembly. Which did NOT take place either.

3. attempted fraud and blackmail attempts
- Your Ukrainian driver (from the subcontractor company "S ..") insisted on a payment of 309 €, otherwise he will not give me my removal goods !! So I stood in front of my moving truck and I was denied unloading my belongings !!
- After an hour of discussion and Google translator, phone calls with the "boss" of the company S .., I called the police.
- They made sure that the doors were then opened. It all took 2 hours!

4. Moving helpers
- No on-site helpers from your side, like the movers promised in the contract (plural).
- I then called local movers and paid € 250 from my pocket, which I will invoice you.

5. Lack of communication
- if the bell rings for a long time, an announcement comes: "This extension does not exist" !!
- I was given wrong information and even misleading.
- On October 20th, 2016 I received a call from your company an employee with a strong Eastern European accent and informed me that my move, tomorrow October 21st, 7pm will be picked up in Berlin-Friedrichshain.
- after a long conversation at my expense, German cell phone in Spain, I asked for an examination and I was promised a callback, which did NOT take place.

6. Damaged furniture
- unfortunately some furniture is damaged, I took photos while unloading.
- An armchair was taken out of its packaging and totally dirty, the packaging was used for other removal goods in his truck.
- I am currently checking the completeness and opening all the boxes, according to their contents and damage.

All this confusion brought me a lot of inconvenience at my work and I also skipped the gilded hours of waiting, because I was expecting the move. The worry and absolute uncertainty as to where my belongings are, whether all my belongings will come at all, were very exhausting, as you can imagine. I don't wish anyone that and wonder how you would be if you were in my shoes.

I sincerely ask you to contact me immediately for clarification, examination and also for a written confirmation of receipt of this email. After a consultation with my lawyer, I am entitled to a reimbursement that has been paid and promised according to the contract, such as missing movers, missing outside stairs, missing assembly of furniture, expenses for telephone calls from Spain, costs of the movers I hired on site in an emergency, for unloading and assembly. Please calculate a discount or a refund on your part and share.

UNTIL today - 9 days after the complaint - still NO response from SCHMID TRANSPORTE about a refund!

I can only advise against this company !! HANDS OFF!!

Service cost: €1250